Four minigames about customer contact.
| Duration: 15 – 45 min (each) Number of players: 2 – 12 (plays in teams) Material: cards Link: https://pen-en-pion.nl/en/a-game-at-work-games-for-business/ |
Short description
Dealing with customers can be challenging. The Belgian company Way2Play support companies in this, offering training and developed a number of games on this subject. These 4 games help introduce, explore and discuss costumer service
Educational Value
- Put yourself in the customer’s shoes with the game Inferno – discuss how annoying certain situations are and how they do relate to each other.
- Customer-friendly communication in the game Pika Magia – discuss what positive words are and which language to use to sound pro-active.
- Share experiences in the game Complimento – construct stories together with your colleagues.
- Reflect and exchange in the game Dilemo – this game is less game and more of a method for intervision.
Recommendation for use
Most of these games are best for beginners at customer service. The games provide are a tool to discuss customer service and everyone is on the same page. Bear in mind that these games are part of a training session and can’t be bought separately.
